NHS 111

The NHS 111 service is available via the easy to remember, three digit number – 111. Calls from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year to respond to people’s healthcare needs, when:

  • you need medical help fast, but it’s not a 999 emergency
  • you don’t know who to call for medical help or you don’t have a GP to call
  • you think you need to go to A&E or another NHS urgent care service, or
  • you require health information or reassurance about what to do next.

 When you call 111 you will be able to speak to a fully trained adviser who will direct you to the appropriate local service. Depending on the situation advisers can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one. NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

If you are hard of hearing there is a 111 video relay service that you can use, available from 8am until midnight every day. It connects you to a British Sign Language interpreter who will call an NHS 111 adviser on your behalf, so you can have a real-time conversation with the 111 adviser. Click here to learn more about this service. 

You can also use the NHS 111 service through a textphone by calling 18001 111. A typetalk relay assistant will join the call, tell the NHS 111 adviser what you've typed and type back the adviser's conversation so you can read it on your textphone's display or computer.

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