You said we did

We are always grateful to everyone who takes the time to get involved in discussions about local health care, or submits their views on planned, current or changing health services.

Your feedback recently has helped us with a range of different service improvements, and is contributing to planning for others. These include:

Improving NHS wheelchair services If you use a wheelchair you may well have contributed your views to our engagement programme as we look to improve the service in future. If you have, thank you...the feedback will be invaluable in helping us develop a new specification for an improved service. If you want to find out what people told us and how we captured it, you can find our reports here.
   
Information about mainland travel for appointments One of the things that has come up regularly in conversations with Island residents as we plan for the future has been a request for clearer information about travel arrangements should you need to travel to the mainland for treatment or an appointment. We've been working with a wide group of people and organisations, including Healthwatch, the ferry companies, the Trust and the Council and voluntary organisations to produce a leaflet to answer some of the questions you've been asking. You can find it here or check out more information on our Travelling for Healthcare webpage here.
   
Island Health and Care Plan Over the past few years many Island residents have shared their views on health services, either through the My Life a Full Life programme, providing comments to Healthwatch on particular services, including primary care and GP services, or contributing to the development of our mental health blueprint (see below). All of these comments have helped us as we have worked with the Council and the Isle of Wight NHS Trust to develop our Island Health and Care Plan which was launched in September 2019. Pages 16-19 of the plan, which you can find here, outline how what you have told us has contributed to the plan.
   
Mental health blueprint Between 2016 and 2018 your views have helped us shape a new development plan for mental health services that we are calling our mental health blueprint. You can view the document here and read about how your views helped develop our plans here.
   
Learning disability transformation Working with the Isle of Wight NHS Trust and the Council we have been engaging people with learning disabilities on the Island about a new strategy (Living Well with a Learning Disability) to deliver care and support in the most appropriate way. An action plan in support of the strategy was produced in December 2018 and you can view that here.
   
Healthwatch Primary Care Survey We are grateful to Healthwatch Isle of Wight for their support in seeking views from people across the Island on primary care services (the sorts of services you would normally find in your GP surgery.)  The results of their survey of 2000 people (published in November 2018) are available to view here - and we will use these findings to support our planning for primary care in the future.
   
Urgent Care Guide You find it confusing to know which service to use when you need urgent care or advice. We updated our Urgent Care Guide detailing local services and when to use which one  The guide is available on our website and printed copies are being produced and will be available in public places such as GP practices across the area shortly.
   
Working with the voluntary sector We are working with the voluntary sector to start to develop an approach so we can work more closely with them to support local people. This approach has been discussed at our Partnership Board meeting.

Our annual report contains a section on how we use your feedback to influence some of the work we are doing. You can find our most recent report (2018/19) here and if you turn to Section 8 on p46 you will be able to see information about engagement activity linked to:

  • Acute services redesign
  • NHS patient travel group
  • the Living Well with a Learning Disability programme.