Commissioning High Quality Services

Improving the quality of patient care is the IWCCG first priority both as a healthcare commissioner but also as an emerging commissioning organisation. Oversight of quality is the responsibility of the IWCCG Quality and Patient Safety Committee.

The Governments White Paper: Equity and Excellence: Liberating the NHS highlighted the importance of quality in the development of clinical commissioning groups. More recently, the Francis Report set out that NHS organisations must embed quality and patient safety at all levels, whether commissioning or providing services. The IWCCG response to the Francis Report can be downloaded below.

Furthermore, the National Operating Framework 2012 – 2013 sets out areas where there is a national expectation of improvement. The IWCCG is committed to achieving all of these through delivery of its commissioning strategy:

  • Dementia and care of older people;
  • Carers;
  • Health visitors and Family Nurse Partnership;
  • Military and Veteran’s health;
  • Emergency preparedness; and,
  • Local area focus.

This guidance, our duty to implement the NHS Outcomes Framework, and the health needs of the Isle of Wight are driving the IWCCG to make quality improvements through:

Monitoring Provider to ensure the delivery of safe and effective care

We want patients to be safe throughout their health care journey. To assure this is the case, the services we commission need to demonstrate how safety issues such as infection control, medication management and the prevention of pressure ulcers are addressed.

We also want patients to receive care that is effective so, as commissioners, we expect services to take into account best practice, NICE quality standards and new innovations in clinical care and service delivery.

To monitor this NHS provider’s Quality Account will be scrutinised and monitored, to ensure their published plans for improvement to the quality of care and safety of services commissioned are achievable and delivered. The CCG also hold to account Providers for the delivery of locally agreed quality improvement schemes (CQUINS).

Supporting providers to deliver positive patient experiences

We want patients’ experience of healthcare services to be kind and focussed on patients as individuals. We need to ensure patients are listened to and that their real concerns about the services they receive are acted upon. Such as how they are spoken to, the cleanliness and accessibility of service environments and the quality of hospital food.

Isle of Wight Clinical Commissioning